Setting up an account
To place an order, you must set up an account first or enter in your information as a guest to the site. If you prefer, you may wait until you are prompted to do so at checkout. To set up an account prior to checkout, click on the login link to enter your information.
Can't remember your password?
Just click the "Forgot Password" link on the login page to send a reminder.
How to order
Simply browse our catalogue by clicking on any of any of the displayed categories along the top. Click on any item to view more details, select any attributes the item may have (such as colour or size), and add it to your shopping cart. Continue shopping until you have everything you need. Once you are done, click the Shopping Cart link to confirm your selections and proceed through the checkout.
How will I know you have received my order?
You will receive an order confirmation via email within seconds of placing your order. Please keep a copy for reference.
Returns & Exchanges
Returns and exchanges will only be accepted on damaged or defective product. If you wish to return or exchange an item, please contact us at programs@elitepromomarketing.com to submit the request. Please email us the items you would like to return, your reason for return, your order number, and your contact information along with your request. We will review your request and respond with further instruction.
NOTE: No Returns or Refunds will be accepted for Gift Cards
General Inquiries:
Please contact Elite Promotional Marketing between the hours of 8am - 4:30 pm MST:
phone: 780-454-9775 ext. 230
email: programs@elitepromomarketing.com
